Privacy Policy

Last updated: April 24, 2025

1. Introduction

Agentibus OÜ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Data Controller

Agentibus OÜ (registry code 17226791) is the data controller responsible for your personal data. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details set out below:

3. Information We Collect

We collect several types of information from and about users of our Services:

3.1 Personal Data

Personal data refers to any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. We may collect the following types of personal data:

  • Identity Data: includes first name, last name, username or similar identifier, title, company name, and role.
  • Contact Data: includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: includes payment card details and billing information.
  • Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services.
  • Usage Data: includes information about how you use our website, products, and services.
  • Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3.2 Non-Personal Data

We also collect non-personal data, which is data that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal data for any purpose. Examples of non-personal data include: device type, device model, operating system, and system performance data.

4. How We Collect Your Information

We collect information through various methods, including:

  • Direct interactions: You may provide us with your personal data by filling in forms, creating an account, subscribing to our service, or corresponding with us by post, phone, email, or otherwise.
  • Automated technologies or interactions: As you interact with our Services, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and other similar technologies.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, search information providers, and data providers.

5. How We Use Your Information

We use your information for various purposes, including to:

  • Provide, operate, and maintain our Services;
  • Improve, personalize, and expand our Services;
  • Understand and analyze how you use our Services;
  • Develop new products, services, features, and functionality;
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Services, and for marketing and promotional purposes;
  • Process your transactions;
  • Send you text messages and push notifications;
  • Find and prevent fraud;
  • For compliance, fraud prevention, and safety purposes.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you;
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
  • Where we need to comply with a legal obligation;
  • With your consent.

6. Disclosure of Your Information

We may disclose your personal data to the following categories of recipients:

  • Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Protection of Rights: We may disclose your information to protect the safety, rights, or property of Agentibus OÜ, our customers, our employees, or others; and to enforce our terms, policies, and agreements.
  • With Your Consent: We may disclose your information for any other purpose with your consent.

7. International Transfers

We are based in Estonia, but may process, store, and transfer personal data in different countries. Therefore, your personal data may be processed outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

8. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal data. However, please note that no transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We regularly review our security practices to ensure they meet current standards and best practices.

9. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

10. Your Legal Rights

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right of Rectification: You have the right to request that we correct any inaccurate personal data we hold about you.
  • Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
  • Right to Data Portability: You have the right to request that we transfer the personal data we have collected to another organization, or directly to you, under certain conditions.
  • Right to Object: You have the right to object to our processing of your personal data in certain circumstances.

If you wish to exercise any of these rights, please contact us using the contact details provided above. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

11. Cookies and Similar Technologies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We use cookies and similar technologies to distinguish you from other users of our Services and to remember your preferences. This helps us to provide you with a good experience when you use our Services and also allows us to improve them.

For detailed information on the cookies we use, the purposes for which we use them, and how you can exercise your choices regarding our use of cookies, please see our Cookie Policy.

12. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and you believe your child has provided us with personal data without your consent, please contact us and we will take steps to remove that information from our servers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal data, please contact us at: